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When Death Occurs

The staff at DuPage Cremations, Ltd. and Funeral Chapel understand that many times death can be unexpected and is one of the most difficult times in a family’s life. We are available to guide you through this time. Below is some helpful information, but please feel free to call us. We are available 24 hours to offer assistance.

 


 

BEFORE A PERSON PASSES

Depending on the circumstances of a loved one’s passing, a family may have the opportunity to either gather information or actually make complete arrangements before the death of their loved one. Arrangements can either be made in person or through this website. Pre-payment of services is also available.

If a death happens unexpectedly, our staff is always available to answer questions and provide immediate assistance.



WITHIN HOURS OF A LOVED ONE’S PASSING

This is one of the most stressful and emotional times in a person’s life. Our staff will guide you through this time. The circumstances of your loved one’s death will determine the initial steps.

  • OUR LOVED ONE IS AT HOME UNDER HOSPICE CARE- It is important NOT to call 911 or other authorities. Once your family has had their time with your loved one simply call your hospice agency. They will dispatch a nurse to your home and verify your loved one indeed passed away. Your hospice agency will notify DuPage Cremations, Ltd. and Funeral Chapel. Our staff will bring your loved one into our care.

  • YOUR LOVED ONE IS AT HOME- UNEXPECTEDLY- A single phone call to DuPage Cremations, Ltd. and Funeral Chapel is all that’s needed. Depending on the county requirements, we will guide you through the next steps. If 911 has not already been called, we will assist the family in notifying the proper authorities in order to simplify the process of bringing your loved one into our care.

  • YOUR LOVED ONE IS AT A NURSING HOME OR HOSPICE INPATIENT FACILITY- Typically the nursing home will immediately call the emergency contact to notify them of their loved one’s death. It is up to the family if they wish to go to the nursing home. If it had not already been done, please inform the facility that DuPage Cremations, Ltd. and Funeral Chapel will be handling the arrangements. Once you have finished your visit, or plan not to go to the facility, the nurse will notify DuPage Cremations, Ltd. and Funeral Chapel so we can bring your loved one into our care.

  • YOUR LOVED ONE IS AT A HOSPITAL- When a loved one dies in a hospital, they typically are discharged just as any other patient would be released. Please let the hospital know DuPage Cremations, Ltd. and Funeral Chapel will be handling the arrangements. Contact our staff and we will work with the facility to bring your loved one into our care.



WITHIN A FEW DAYS

DuPage Cremations, Ltd. and Funeral Chapel will schedule an appointment to make arrangements or confirm existing arrangements. Our staff is extremely experienced and will take the burden off the family and create a service that will truly honor your loved one.

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When We Meet

When you meet with one of our staff members to make arrangements, we'll show you our general price list to give you a basic idea of our service costs. Then, we’ll talk with you about your loved one to get a better understanding of the person and services to honor their life.

Our staff will use this information to help you create a personalized, meaningful service to celebrate your loved one. You can share your funeral preferences and ideas, stories about your loved one, their passions, and any other insights into your loved one’s life.

This process also may include:

  • Preparing and filing the official death certificate.
  • Choosing a disposition; Cremation or Earth Burial.
  • Scheduling a private viewing for the immediate family, if desired.
  • Planning a visitation and funeral, if any.
  • Discussing details, such as casket or urn selection, obituary, clergy, printed material for service, flowers, etc.
  • Social Security and Veteran Benefits, if applicable.

We want to make this process as simple and stress-free as possible, so please bring the following information about your loved one:

  • Date of birth
  • Place of birth
  • Full legal name and home address
  • Social security number
  • Father's name
  • Mother's maiden name
  • Highest education
  • Occupation
  • Veteran's discharge papers (DD-214), if applicable
  • Information about the burial location, if applicable
  • Clergy name and phone number, if applicable
  • Insurance policy information if using to pay for funeral expenses
  • Names and relationships of survivors


If you choose to have a viewing, please also bring a recent photograph of your loved one and any clothing you want used when dressing them for the service.

DuPage Cremations, Ltd. and Funeral Chapel
Phone: (630) 293-5200
Toll-Free: (800) 588-1132
951 W. Washington St., West Chicago, IL 60185


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